Community Health Center Champions
To commemorate National Health Center Week 2016, AAPCHO highlighted CHC Champions—individuals who are, through big and small ways, advancing the community health center (CHC) mission.
We spotlighted health center staff, patients, and community members, who through their noteworthy efforts, contribute to our member health centers’ goal to provide comprehensive, affordable, culturally and linguistically appropriate health care.
With 2016 being an important election year, we recognized individuals who go above and beyond to encourage and enhance civic engagement efforts in their community. Whether someone helps with an organization’s voter registration or participates in other civic engagement activities, we wanted to especially highlight them this year!
Scroll down or click the links on the right sidebar to meet the 2016 CHC Champions!
Yijian Wang and Hoang Truong
Yijian Wang, a nurse manager at Asian Americans for Community Involvement (AACI), demonstrated his commitment to patient voice and civic engagement with a transformative Plan Do Study Act quality improvement program this spring.
Noticing long patient wait times, Yi analyzed wait time data and spoke with patients, front desk staff and medical assistants. He learned that AACI scheduled patients back to back for an entire session. If the first patient was late, their late arrival would domino down the clinic session so that the last patient had to wait even longer for their appointment. To address this, Yi installed circuit breakers every hour, providing open slots for providers to catch up or finish their charting. Then he tried it out with one provider at a time until all of AACI’s providers tried the improvement.
After asking patients, front desk staff and medical assistants how they liked this change and after looking at wait times, AACI adopted this process. Patients, providers and staff love it. As a result, AACI cut its wait times to under 12 minutes. In engaging patients and staff, Yi is a CHC Champion!
Hoang Truong is a Community Outreach Liaison with Project AMPLIFY at Asian Americans for Community Involvement (AACI). Project AMPLIFY (Arts & Media Promoting Leadership Initiatives for Youth) is a substance-free alternative activities prevention program that utilizes media production, story boarding, scriptwriting, drama/acting workshops, graphic design training for inner city Asian American and Pacific Islander youth, ages 11 and up. As a key AMPLIFY staff, Hoang is well-loved by program participants and their families, with his enthusiasm and positive energy resonating with everyone. In addition to working directly with our youth, Hoang has also built key relationships with various community groups and entities to promote AACI’s services in East San Jose, CA.
Prior to his current role, Hoang was a Patient Navigator with AACI’s Health Center. He was excellent at building rapport with patients, and supporting them while they learned to self-navigate the health care system. As this job can be challenging, Hoang always managed to keep a smile on his face and go above and beyond to make sure that AACI patients felt welcome in our health center.
With the different positions that he has filled within AACI, co-workers have commended Hoang on his consistent positive attitude at work, and how he always goes out of his way to help others, selflessly serves the community and has a positive intent towards everyone he works with. Hoang once shared with a peer that he felt “grateful every single day, waking up and realizing how lucky [he] is to be a community servant.” AACI is very fortunate to have Hoang as part of our family and as a CHC Champion!
Jeffrey Acido and Ashley Galacgac
As Kokua Kalihi Valley Comprehensive Family Services’ (KKV) Community Education and Civic Engagement (CECE) Manager and Liaison, Jeffrey Acido, Ph.D and Ashley Galacgac, respectively, spearhead the newest department within the health center. Already implementing some of the most innovative community health approaches in the organization, their primary program areas have centered on voter engagement, men’s health and the impact of transit-oriented development at the community level.
In their work in KKV’s CECE department, Jeffrey and Ashley address some of the most pervasive issues facing the working class community through education and transformative leadership development. Their work rethinks Western service delivery models that rely on the identification of needs and deficiencies in order to provide care. Instead, they work to promote service that is prefaced by an acknowledgment of the stories and wisdoms an individual already possesses in order to inform his/her development as an impassioned leader.
The nature of their work has taken Jeffrey and Ashley down a diverse range of seemingly dissimilar program areas, but ultimately all contribute to how KKV approaches community health. As KKV’s CHC Champions, Jeffrey and Ashley are at the forefront of community engagement, engaging the unengaged and challenging colonial ideologies with social biography and ancestral pedagogies!
Dr. Ayesha Hussain
As the Chief Medical Officer at Asian Human Services Family Health Center, Inc. (AHSFHC), Dr. Ayesha Hussain is board-certified in Family Medicine and has a Master’s degree in Public Health. After finishing her residency from Cook County-Loyola-Provident Family Medicine Program in 2007, Dr. Hussain decided to start her career in the non-profit sector to stay engaged with the Asian community. She has refused several offers from the for-profit sector and has since been affiliated with AHSFHC.
Dr. Hussain has devoted precious years of her life and career to improve access to care for the underserved Asian American population in the Chicago area and is a CHC Champion!
“Aunty” Louana Kassebeer
As Waimānalo Health Center’s (WHC) Community Outreach & Education Worker, one of Louana Kassebeer’s main roles is to administer the health center’s Breast & Cervical Cancer Control Program where she educates countless men and women about breast and cervical cancer detection and prevention.
Louana was raised in Waimānalo and has been with WHC since 1994, starting as a receptionist and transferring to the Outreach Department a few years later. Her warm and caring personality, and extensive knowledge of the community has helped her succeed in her job. Patients and community members seek and trust Louana for their health care information needs, and she makes people feel at home, which is why she is affectionately known as “Aunty” Louana. “Louana always has a smile and kind word to offer,” said Teresa Gonsalves, chief performance and compliance officer at WHC. “She could be helping a patient with insurance paperwork or in the kitchen cleaning and taking the trash out after a staff event – always a smile on her face, working with cheer. I appreciate that.”
Aunty Louana is a wonderful representative of the hard-working, patient-centered care providers at health centers nationwide—a true CHC Champion!
Ronnie Mouth is a community health worker at Lowell Community Health Center (LCHC). Ronnie works tirelessly to help patients register to vote—and if they are already registered, she encourages them to sign up and pledge to vote in upcoming elections. With Sidney Liang, MA in Motion director at LCHC, Ronnie has helped the health center register 919 new voters and collect 1,485 voting pledges to date.
Because Ronnie is regularly stationed in the health center’s main and Metta Health Center lobbies, LCHC’s patients have developed a sense of familiarity and trust with her. Patients also know Ronnie from the Lowell Community Television’s weekly Khmer-language television broadcast where she talks about the importance of voting and other issues impacting the community. Additionally, Ronnie also works to educate the LCHC’s immigrant population about the U.S. voting system, ensuring that they’re aware about the importance of voting in all elections.
Ronnie’s ongoing commitment and hard work to ensure LCHC patients and community members voice their vote, is what makes her a CHC Champion!
Yijian and Hoang engage staff, patients and community members >> more about Yijian and Hoang
Jeffrey and Ashley are at the forefront of community engagement >> more about Jeffrey and Ashley
Dr. Hussain is committed to improving care for underserved populations >> more about Dr. Hussain
Aunty Louana represents hard-working, patient-centered care providers at health centers >> more about Aunty Louana
Ronnie Mouth ensures patients and community members vote >> more about Ronnie